EMD TALENT LIMITED provides TV program and digital video content services. As this platform deals in digital content products, the return policy primarily applies to specific situations regarding payment and access rights.

I. Scope of Application

This return policy applies to the following situations:

Mistaken purchase of TV programs or video content
Inability to access purchased content
Duplicate charges or payment anomalies
Inability to view content due to technical issues

II. Usage Status

Digital content is considered “used” once access rights have been activated.
Refund requests may still be submitted under eligible circumstances, even if viewing has commenced or the content has been “accessed/used.”
We will process requests if the user experience was incomplete due to platform technical issues.

III. Return and Refund Rules

Refunds for one-time payment orders may be requested under special circumstances.
Refunds will be returned to the original payment account.
Refund processing typically takes 3–5 business days (subject to the specific payment channel’s policies).
Refunds without a valid reason are generally not supported for content that has been successfully provided and fully accessible.

IV. Return/Refund Application Process

To request a return (refund), please proceed as follows:

Submit a request via our customer service email.
Provide the order number and proof of payment.
Briefly explain the reason for the refund request.
Await the review result and processing notification.

V. Return Address (UK)

As the company is registered and operates in the United Kingdom, please contact us to obtain the specific return address if mailing or the return of formal documents is required:

280 Cooden Drive, Bexhill-On-Sea, East Sussex, England, TN39 3AB

⚠️ Note: As we primarily provide digital content services, physical returns are generally unnecessary; the return address is intended only for special circumstances or legal documentation purposes.

VI. Shipping and Fees

Digital content services generally do not involve logistics or shipping costs.
Any processing fees incurred during the refund process via the payment channel will be handled in accordance with the payment platform’s rules.

VII. Contact Us

Email: emdtalent@outlook.com
Phone: +447904370622